can't get console / desktop

[harinirina]

Hello,

When I access the Lab, it loads but i cannot open any console and desktop.

I chose "Java applet for desktop access", nothing happens. I changed it into "native OS client", same thing.

Best Regards.

[Stefan Ivanetic]

Hello,

Could you please check the output of Java Console? You can enable java console by opening Control Panel, selecting Java and in the Advanced tab, select Show console.

I suspect that there is a problem with firewall blocking access through ports 443 and 2000-2100 at your end. You can check this by restarting the settings wizard (from the Profile page). The wizard will test the access and display results. If you don't get the Your IP address as seen by our remote labs is <your ip address> message, the firewall is blocking access. The list of IP addresses and ports that need to be unblocked is listed at http://e-learning.nil.com/e-learning/el.nsf/ep?readform&pid=help&tid=el.fs

Please let me know if you resolve the issue.


Regards
Stefan

[harinirina]

Hello,

Thanks for your help.
I enabled java console as you advised, and upgraded also the version. It's working now.

My problem is that there's 1 token left, i couldn't do labs as i couldn't get the console for the other tokens.
Is it possible to give me more tokens ?


Thanks a lot.

[Stefan Ivanetic]

Hello,


I am glad you were able to resolve the issue. I have added 3 more tokens to your remote lab selection, so you can test the labs properly.


Thank you and best regards
Stefan

[harinirina]

Hello,

It is kind of you. Thank you very much for adding tokens for me.
I really appreciate it.


Best regards.

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